PetSmart

What a horrible experience I have never been to a place where the employees were so rude and the manager made it worse. I wanted to buy something expensive behind locked glass. See photos I have attached. I asked an associate who was walking by to open the case she went to get keys and was told by the manager NOT to help because the line was too long. Then another associate walked by and I asked her for help and she told me no one would help me because I was rude. But I wasn't rude I wanted someone to open the case so I could buy something and wasn't getting help. Then I found the manager and asked her the name of the woman in the red shirt for this review but she refused to tell me the woman's name and then the MANAGER refused to give me her name and told me to leave. This is a horrible place. I visited on April 15 2023 at 4:30pm and I am writing this review from the parking lot at 5:14 pm. Never again will I go to any Pet Smart. They may as well rename the place Pet Rude.

When I first arrived in Santa Cruz, the only place I was able to locate that sold dog food and pet supplies was Petsmart. They were able to match most online retailer pricing. However, they made it extremely difficult when trying to match pricing. Most clerks at this at this store were extremely helpful and very, very courteous. In the end, it became more expensive to continue to shop here. So, I had to look someplace else, and I finally found pet pals. So, if you're looking for great pricing and the same great terrific products that you normally buy at Petsmart, give this place pet pals a visit, you won't be disappointed, and it'll really make your budget happy.

Petsmart is known across the country as a sub-par chain that doesn't truly respect animals or living creatures. If you need an example go to any store and walk into the aquarium section. Nevertheless this store is constantly understaffed resulting in a single register line that meets the back of the store. The healthcare center is careless and feel no importance in the health of your pup or cat. They will tell you they're busy when you're dog is bleeding in front of them and they're filing their own nails at the desk. As for the bathing center. I've never seen a bigger rag tag group of incompetence. Appointments are always rescheduled or canceled last minute with no legit reason. My first time taking my dog here for a bath, they charged me full price and ABSOLUTELY 100% didn't wash my dog or cut her nails or give her a bow to disguise it. Nothing and I wasn't even given a refund. Stay away from these scam artists before they cost you more than money.

I was there for 45 minutes needing help with fish tank equipment. After asking for assistance from cashiers multiple times. They didn’t seem to care and didn’t send anybody to assist. I will just buy my equipment online. Always try to buy local but some stores just don’t want to sell or assist?? With travel time that was 1.5 hours wasted of my day.